On 21 March 2017 the expert conference “Customer identification and conclusion of contracts without media disruption“ has taken place. Two topics were in the focus of discussion: (1) video identification methods and (2) trust services (with focus on qualified electronic signatures QES), following the overarching question if video identification and QES provide viable solutions for the digital future of banks. First, the legal frameworks have been presented with additional pratical examples about introducing a video identifation method and finally outlining application scenari-os for trust servies.